Frequently Asked Questions

Shipping and Orders

WHEN WILL MY ORDER SHIP? 

Product shipping information is on every product page and will be displayed on the checkout screen. We strive to ship out your order as quickly as possible. The order cutoff time for same-day FedEx 2-Day or Overnight Shipping is 12:00 PM CST.  

You can check on the status of your order by clicking "Order Status" in the menu, or by clicking here

CAN I BUY ONLINE AND PICK UP IN STORE?

Yes! When you check out, just choose “Pick up in store” as your delivery method. You will receive an email when your order is ready to be picked up.

WHAT DOES THE SHIPS BY DATE MEAN?

The "ships by" date represents the time required for our team to fulfill your order. If an item or order has a later “ships by” date, it indicates that it is currently out of stock and needs to be created by our production team. This additional time allows us to ensure that we can deliver the highest quality products to you.

HOW DOES FREE SHIPPING WORK?

We offer free standard shipping on all domestic orders over $30.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us immediately if you need to make a change to your order. Once orders move into the picking process, we may not be able to make changes.

WHY IS MY PAYMENT BEING DECLINED? 

The most common reason a payment is declined is that the billing address entered does not match the billing address on file at your bank for that credit card. Please contact your bank to confirm the correct billing address. Your billing address can be different from your shipping address.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Our headbands and neck gaiters are proudly handmade in the USA and we offer a 100% money back guarantee. We accept domestic exchanges and returns within 30 days of receiving your order. Any merchandise considered worn or damaged upon return may not be refunded. All sale items are final sale and not eligible for return or exchange. We can only accept returns and exchanges from items purchased online at junkbrands.com. 

We offer free shipping on all returns and exchanges. Contact us to receive your return shipping label. Once we have received your returned items, we will ship the exchange or issue your refund as requested. Please note that credit card refunds may take up to 10 business days depending on your bank's processing times. 

Gift Boxes may be exchanged or refunded, but all products and box must be returned. Individual items from this box may not be returned or exchanged. 

All Sale items, Grab Bags, and Mystery Headbands are final sale and not eligible for return or exchange. If a customer sends back sale items they will be required to pay for shipping to receive them back. 

DO YOU SHIP TO APO ADDRESSES?

Yes, we ship to APO addresses and the fees are the same as domestic shipping charges within the United States.

DO YOU SHIP INTERNATIONALLY?

We ship internationally to the following countries: 

Aruba, Australia, Austria, Bahrain, Belgium, Bosnia, Herzegovina, Brazil, Brunei, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Russia, Saint Lucia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, and United Kingdom. 

Enter your address at checkout and choose from shipping options based on package weight and distance. We can't control how long the order will take to get through customs, or any fees, duties, or taxes customs may charge you. 

Product Details

ARE THE HEADBANDS, EAR WARMERS AND NECK GAITERS UNISEX?

Yes! The headbands, ear warmers, and neck gaiters are unisex, one size fits most and flex fit both men and women.

ARE THE HEADBANDS MACHINE WASHABLE?

Yes, all headbands, ear warmers, and neck gaiters are machine washable.For longevity, wash as you would your athletic apparel and hang or lay flat to dry.We suggest avoiding fabric softener.

DO THESE HEADBANDS FIT CHILDREN?

Our headbands are very flexible. Our headbands are one size fits all and we are proud to sponsor youth leagues that rave about the fit of the headbands. 

WHAT ARE THE DIFFERENT STYLES OF HEADBANDS AND HOW ARE THEY DIFFERENT?

Big Bang Lite   

3.75” in the front and 1.5” in the back and single layered material, the Big Bang Lite is a lighter option that offers the same features with less material.  The Technical T-shirt fabric is specifically designed to keep you cool and comfortable. It’s the best athletic headband you’ll ever wear. Fabric blend: 89% Polyester/11% Spandex  

Big Bang   

This 4.25” around headband keeps hair back, wicks sweat, and blocks the sun. This is a big headband for big personalities or lots of hair.  The Big Bang is built from a double layer of Technical T-shirt fabric which is designed to keep you cool and comfortable. This headband is great for heavy sweaters and fall through spring wear. Fabric blend: 89% Polyester/11% Spandex  

Flex Tie   

The Flex Tie is 2.5 inches tall and 29” long. One size fits most and is an adjustable style for however its chosen to be worn. This headband is made of two layers of Pro Sport Jersey fabric, a professional-grade jersey material designed to be cool and comfortable.  Fabric blend: 92% polyester/8% spandex  

Baller Band   

This 2” tall headband is a smaller option and is stylish for basketball players or any athlete. An excellent choice for your team bands. The headband is built from two layers of Technical T-shirt fabric built to keep athletes cool and comfortable. Fabric blend: 89% Polyester/11% Spandex  

Ear Warmer   

Our ear warmers offer all the great features of our headbands but with sport fleece fabric designed for this athletic performance while keeping your ears warm.  It’s 3” provide all around warmth for any cold weather activity. Fabric blend: 92% polyester/8% spandex  

Thin Band   

Our thinnest band and one of our most flexible styles keeps your hair in place, gives you a little bit of style, and is only 1” tall. It’s sewn with two layers of Technical T-shirt fabric and stays in place for all your activities. Fabric blend: 89% polyester/11% spandex 

NEW Infinity

This is a double-layered headband with a taper in the back. It fits snugly like the Big Bang Lite with the flexibility to be worn over or behind the ear. It has a thickness and weight similar to our Baller or Flex Tie Headbands with the form factor of our popular Big Bang Lite. This headband is a great headband for everyday wear, taking you from the office to the gym.

This headband is 2” in the front and 1.25” in the back and double layered material, the Infinity is a slimmer style option that offers a taper in the back to sit comfortably around the ear.

PROMOS, DISCOUNTS, and GIFT CARDS 

DO YOU OFFER A DISCOUNT TO MILITARY OR FIRST RESPONDERS?

Yes! We are proud to partner with GovX to provide a 15% discount on all eligible products to military, military families, first responders, medical workers, government employees and teachers. Click here to verify your service member affiliation using GovX ID. Verification is real-time and secure. If you already have a GovX account, simply log in.

WILL MY DISCOUNT CODE WORK FOR ANY ITEM?

Discount codes cannot be used on: sale items, Grab Bags, or JUNK Artist Series Collection headbands. 

HOW DO I USE A GIFT CARD OR PROMO CODE?

To redeem a JUNK Brands gift card or promo code please enter it during checkout in the “Gift card or discount code” box and select the Apply button. You will see the discount amount has been applied. Only 1 discount code can be used per transaction. Sale items are excluded from further discount.

CAN I CREATE A CUSTOM HEADBAND?

Yes, we can create a custom headband for your organization. The minimum order is 4 headbands. Click Here for full info on Custom Orders.

DO YOU CHARGE TAXES? 

Yes, we charge taxes in the following states: Alabama, Arkansas, Florida, Iowa, Illinois, Kentucky, Massachusetts, Ohio, Oklahoma, Texas, Virginia, & Washington. 

For customers residing in Alabama: 

Rule 810-6-2-.90.02 Simplified Sellers Use Tax Remittance Program: "Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue Seller's program account number is SSU-R010237704" 

JUNK Brands NEW Infinity

WHY DID JUNK MAKE THIS HEADBAND?

This headband was built to be a fashion workout accessory, meaning you can wear it on a date, to the gym, or to work. It is a fusion of our headbands to meet the needs and standards you have for a daily accessory.

WHAT'S DIFFERENT ABOUT THIS PRODUCT?

This is a double-layered headband with a taper in the back. It fits snugly like the Big Bang Lite with the flexibility to be worn over or behind the ear. It has a thickness and weight similar to our Baller or Flex Tie Headbands with the form factor of our popular Big Bang Lite. This headband is a great headband for everyday wear, taking you from the office to the gym.

This headband is 2” in the front and 1.25” in the back and double layered material, the Infinity is a slimmer style option that offers a taper in the back to sit comfortably around the ear.

WHAT IS THE IDEAL ACTIVITY TO WEAR THIS HEADBAND?

This headband still offers all the great attributes of JUNK Headbands. Sweat wicking, UPF 50+, 4-way stretch, breathable, and non-slip for awesome performance no matter what you’re doing. We suggest anything from a trip to the grocery store to a moderate sweat day at the gym. This headband goes where you do.

Have a question we didn’t answer? Reach out to us via e-mail: info@junkbrands.com