How does free shipping work?
We offer free shipping on all domestic (lower 48 United States) orders of $31 or more, after discount. Free shipping is 5-7 business days with United States Postal Service.
Are the headbands, ear warmers and neck gaiters unisex?
The headbands, ear warmers and neck gaiters are unisex, one size fits most and stretch fit both men and women.
Are the headbands machine washable?
All headbands, ear warmers and neck gaiters are machine washable and can be placed in the dryer or dried flat. We recommend rinsing the headband under cold water after each workout and squeezing dry so you can go about a week between washing.
Will my discount code work for any item?
Discount codes cannot be used on grab bags and Evan Childs headbands.
How do I use a gift card or promo code?
To redeem a JUNK Brands gift card or promo code please enter it during checkout in the “Gift card or discount code” box and select the Apply button. You will see the discount amount has been applied. Only 1 discount code can be used per transaction.
When will my order ship?
The time frame is noted on each product page, and at checkout. We try to ship all in stock orders that come in prior to 2:00 PM CST same day, but our policy is to ship next business day. Some items are printed to order and labeled “ships in 1-2 business days.” You will receive a shipment tracking email when your order ships with estimated delivery time.
Do you ship to APO Addresses?
Yes, we ship to APO addresses and the fees are the same as domestic shipping charges within the United States.
What is your Return/Exchange policy?
We offer free domestic exchanges and easy returns of merchandise if you are not satisfied with your purchase within 30 days of receipt. We can only exchange/return unworn products purchased from JUNKbrands.com. For an exchange contact us and we will email you a shipping label to print and use as paid postage on the return. After we have received your return we will ship the new items. For returns, ship products to JUNK Brands, Attn: Returns at 1004 NW 11th Street, Bentonville, AR 72712. Please include a note with your contact info.
All Sale items, grab bags, and mystery headbands are final sale and not eligible for return or exchange. If a customer sends back sale items they will be required to pay for shipping to receive them back.
How do I change or cancel my order?
Please contact us immediately if you need to make a change to your order. Once orders move into the shipping process we may not be able to make changes.
Why is my payment being declined?
The most common reason a payment is declined is because the billing address entered does not match the billing address on file at your bank for that credit card. Please contact your bank to confirm the correct billing address. Your billing address can be different from your shipping address.
Do you ship internationally?
We do ship internationally to countries including Canada, Australia and many countries in Europe and South America. Enter your address at checkout and choose from shipping options based on package weight and distance. We can't control how long the order will take to get through customs, or any fees, duties, or taxes customs may charge you. International orders take a little longer to arrive, possibly a couple weeks or more.
Can I create a custom headband?
Yes, we can create a custom headband for your organization. The minimum order is 25 headbands. Click Here for full info on Custom Orders.