How does free shipping work?

We offer free shipping on all domestic (lower 48 United States) orders of $31 or more, after discount. Free shipping is 5-7 business days with United States Postal Service. 

 

Are the headbands, ear warmers and neck gaiters unisex?

The headbands, ear warmers and neck gaiters are unisex, one size fits most and stretch fit both men and women.

 

Are the headbands machine washable?

All headbands, ear warmers and neck gaiters are machine washable and can be placed in the dryer or dried flat. We recommend rinsing the headband under cold water after each workout and squeezing dry so you can go about a week between washing.

 

Will my discount code work for any item?

Discount codes cannot be used on grab bags and Evan Childs headbands.

 

How do I use a gift card or promo code?

To redeem a JUNK Brands gift card or promo code please enter it during checkout in the “Gift card or discount code” box and select the Apply button. You will see the discount amount has been applied. Only 1 discount code can be used per transaction.

 

When will my order ship?

The time frame is noted on each product page, and at checkout. We try to ship all in stock orders that come in prior to 12:00 PM CST same day, but our policy is to ship next business day. Some items are printed to order and labeled “ships in 1-2 business days.” You will receive a shipment tracking email when your order ships with estimated delivery time.

 

Do you ship to APO Addresses?

Yes, we ship to APO addresses and the fees are the same as domestic shipping charges within the United States.

 

What is your Return/Exchange policy?

Our headbands are proudly handmade in the USA and we offer a 100% money back guarantee. We accept domestic exchanges and returns within 30 days of receiving your order. Any merchandise considered worn or damaged upon return may not be refunded. All sale items are final sale and not eligible for return or exchange. We can only accept returns and exchanges from items purchased online at junkbrands.com.

We offer free shipping on all returns and exchanges. Our process allows you to print your own shipping label. Once we have received your returned items we will ship the exchange or issue your refund as requested. Please note that credit card refunds may take up to 10 business days depending on your bank's processing times. 

For returns and exchanges, ship products to:

    JUNK Brands
    Attn: Returns
    1004 NW 11th Street
    Bentonville, AR 72712

All Sale items, grab bags, and mystery headbands are final sale and not eligible for return or exchange. If a customer sends back sale items they will be required to pay for shipping to receive them back. 

All orders placed between October and November 2017 are eligible for a return or exchange through January 31, 2018.

 

How do I change or cancel my order?

Please contact us immediately if you need to make a change to your order. Once orders move into the shipping process we may not be able to make changes.

 

Why is my payment being declined?

The most common reason a payment is declined is because the billing address entered does not match the billing address on file at your bank for that credit card. Please contact your bank to confirm the correct billing address. Your billing address can be different from your shipping address.

 

Do you ship internationally?

We ship internationally to the following countries: 

Aruba, Australia, Austria, Bahrain, Belgium, Bosnia, Herzegovina, Brazil, Brunei, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, HungaryIceland, Ireland, Israel, Italy, Latvia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Russia, Saint Lucia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, and United Kingdom.

Enter your address at checkout and choose from shipping options based on package weight and distance. We can't control how long the order will take to get through customs, or any fees, duties, or taxes customs may charge you. 

 

Can I create a custom headband?

Yes, we can create a custom headband for your organization. The minimum order is 25 headbands. Click Here for full info on Custom Orders.